Profitability | SBDC UNF


Creating More Profits by Firing Your Customer

By Richard Balog, CPA  Our studies show that about 80% of a company’s current customer base generates about 130% of the current level of profitability. This finding means the remaining 20% cost more to maintain and service than the revenues they generate. The ability to identify which customers are truly profit-generators and which aren’t becomes […]

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